YardPilot YardPilot

Refund Policy

Last updated: February 7, 2026

At YardPilot, we want you to be satisfied with our service. This policy outlines our approach to refunds and cancellations.

1. Free Trial

We offer a free trial period for new accounts. During this time, you can explore YardPilot without any payment obligation. No refund is needed as no payment is taken.

2. Subscription Cancellation

2.1 Monthly Subscriptions

You may cancel your monthly subscription at any time. Your access will continue until the end of your current billing period. We do not provide prorated refunds for partial months.

2.2 Annual Subscriptions

Annual subscriptions may be cancelled at any time. Refunds for annual plans are handled on a case-by-case basis:

  • Within 14 days: Full refund available upon request
  • After 14 days: No refund, but access continues until period ends

3. How to Cancel

To cancel your subscription:

  • Go to Settings → Account & Billing in YardPilot
  • Click "Cancel Subscription"
  • Confirm your cancellation

Alternatively, you can email us at billing@yardpilot.io.

4. Refund Eligibility

Refunds may be granted in the following situations:

  • You were charged after cancelling your subscription
  • You were charged an incorrect amount
  • You experienced a significant service outage
  • Annual subscription cancelled within 14 days

5. Non-Refundable Items

The following are not eligible for refunds:

  • SMS credits (once purchased)
  • Additional storage add-ons (used portion)
  • Setup or onboarding fees
  • Partial month usage

6. Refund Process

If you're eligible for a refund:

  • Refunds are processed to the original payment method
  • Processing time is typically 5-10 business days
  • You'll receive email confirmation when the refund is issued

7. Account Data

Upon cancellation, you will have 30 days to export your data. After this period, your data may be permanently deleted. We recommend exporting important information before cancelling.

8. Reactivation

If you cancel and later wish to return, you can reactivate your account. Data may be available if you return within 30 days of cancellation.

9. Disputes

If you believe you've been incorrectly charged or have a billing dispute, please contact us before disputing with your bank. We're happy to resolve issues directly.

10. Contact Us

For refund requests or billing questions: