Privacy Policy - YardPilot

YardPilot Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our YardPilot platform and services.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide, including:

Account registration details (name, email, phone number, business name)
Customer and property information you enter
Job, quote, and invoice data
Payment information (processed securely via Stripe or Square)
Communications with us or through the platform

1.2 Automatically Collected Information

When you use YardPilot, we automatically collect:

Device information (browser type, operating system, device ID)
Usage data (pages visited, features used, time spent)
Location data (with your permission, for route optimization)
Log data (IP address, access times, error logs)

2. How We Use Your Information

We use collected information to:

Provide and improve our services
Process transactions and send related information
Send service notifications and updates
Respond to your requests and support inquiries
Analyze usage patterns to improve user experience
Comply with legal obligations

3. Information Sharing

We may share your information with:

Service Providers: Third-party services that help us operate (hosting, payment processing, email delivery)
Business Transfers: In connection with any merger, sale, or acquisition
Legal Requirements: When required by law or to protect rights and safety
With Your Consent: When you explicitly agree to sharing

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption of data in transit and at rest
Regular security audits and monitoring
Access controls and authentication
Secure data centers in Australia (AWS Sydney)

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to processing of your data
Export your data in a portable format

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. See our cookie banner for more details.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

YardPilot is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.

11. Contact Us

For privacy-related inquiries, please contact us:

Email: privacy@yardpilot.io